Data Processing Addendum (DPA)

Last updated: February 9, 2026

PlaybookM

This Data Processing Addendum (“DPA”) forms part of the Terms of Service.

Roles

• Customer: Data Controller
• PlaybookM: Data Processor

Processing Details

• Purpose: Provision of marketing planning and collaboration services
• Data Types: Business contact data, activity metadata, usage data
• Duration: For the term of the subscription

Processor Obligations

• Process data only on documented instructions
• Maintain appropriate security measures
• Ensure personnel confidentiality
• Assist with data subject requests
• Notify customers of personal data breaches

Subprocessors

PlaybookM may engage subprocessors for hosting, analytics, and billing. A current list is available upon request.

Data Transfers

Where required, international transfers are protected using appropriate legal safeguards.

Data Deletion

Upon termination, customer data will be deleted or returned upon request, subject to legal obligations.